Privacy Policy

Depending on how you use the website, we may collect the following information:

• Account and contact information: name, email address, mobile number, WhatsApp number, account role and profile details. Authentication credentials are handled by the website's authentication service; do not send us your password.
• Candidate information: date of birth, gender (where requested), address and location details, education, institution, course, passing year, skills, job preferences, expected salary, work experience and resume or other documents you choose to upload.
• Employer information: company name, type, industry, website, contact person, official email, telephone numbers, address, GST or registration details and verification documents you submit.
• Manpower and vacancy information: job positions, department or category, number of employees required, qualifications, experience, skills, salary range, work location, employment terms, joining date and job description.
• Payment verification information: payment method, amount, transaction reference or UTR number, payment proof screenshot and related review status. Do not upload card PINs, passwords, OTPs or full security credentials.
• Support information: messages, conversation history, attachments and the details you provide when contacting our support team.
• Technical information: information generated when you access the website, such as browser and device information, IP address, security logs and basic usage information, where collected by the website or its service providers.

We use information for purposes connected with operating Golden Step Consultancy, including to:

• create and administer candidate and employer accounts;
• receive registration forms, resumes, company details and verification documents;
• review employer registrations and manpower requests and communicate decisions or requests for further information;
• administer candidate registration fees, review payment references and proof, and update payment records;
• help coordinate recruitment enquiries and share relevant candidate details with an employer when needed for a recruitment opportunity;
• respond to support requests and maintain conversation records;
• protect the website, prevent misuse, investigate suspected fraud and maintain system records;
• improve website features, communications and service operations; and
• meet legal, accounting, regulatory and dispute-resolution requirements that apply to us.

We do not sell personal information. We may share limited information where reasonably necessary for the purposes described in this Policy:

• With relevant employers: candidate details or resume information may be shared with an employer in connection with a relevant recruitment enquiry or opportunity. We aim to share only information relevant to that process.
• With candidates and employers: contact or vacancy information may be used to coordinate an enquiry, application, interview or manpower request.
• With service providers: hosting, database, authentication, file-storage, email, security and payment-related providers may process information on our behalf to provide their services.
• For payments: transaction references or payment details may be checked with the relevant bank, UPI app, payment provider or other payment channel involved in your transaction.
• For legal and safety reasons: we may disclose information where required by law, valid legal process, or where reasonably necessary to protect users, the website or our rights.

We do not intend to publish resumes, private support messages, payment proofs or verification documents on public pages.

Please upload only documents and information that you are authorised to provide. Candidate resumes and qualifications are used for candidate administration and relevant recruitment activity. Employer verification documents are used to review the employer account. Payment screenshots and UTR numbers are used for payment review. Support messages and attachments are used to investigate and respond to your request. Please avoid including unnecessary sensitive personal information in uploads or messages.

We keep information for as long as reasonably necessary to operate your account, provide recruitment or support services, complete payment and verification records, resolve disputes, enforce our terms and meet legal or accounting requirements. Retention periods may differ by record type. When information is no longer required, we will take reasonable steps to delete it or remove identifying details, subject to applicable law, backups and legitimate record-retention needs.

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse or alteration. No website, network or storage method can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential, signing out on shared devices and informing us promptly if you suspect unauthorised use of your account.

You may contact us to request access to, correction of or deletion of personal information associated with your account, or to raise a concern about how it is used. We may need to verify your identity before acting on a request.

We may retain information where it is required for a transaction, legal obligation, security purpose, dispute or other lawful reason. Where processing is based on consent, you may ask to withdraw that consent; withdrawal does not affect processing already carried out lawfully before the request.

To make a privacy request, use our Contact Us page and write “Privacy Request” in your message.

The website and its service providers may use essential cookies or similar technologies to support login sessions, security and basic website functions. If optional analytics or marketing technologies are introduced, we will provide information and choices where required by applicable law. You can also manage cookies through your browser settings, although disabling essential cookies may affect website functions.

Our services are intended primarily for recruitment activity in India, but the website may be accessed from other locations. Our technology or service providers may store or process information in India or another country where they operate. Any such handling is subject to applicable legal requirements and the safeguards available to us. Please do not submit information that you are not comfortable providing for the purposes described in this Policy.

The website is designed for people and organisations participating in recruitment and employment-related activities. If you are under the age at which you may independently provide information under applicable law, please use the website only with the involvement and authorisation of a parent or lawful guardian. If you believe a child has provided personal information without required authorisation, contact us so we can review the matter.

We may update this Policy when our services, data practices or legal requirements change. The updated version will be posted on this page with a revised “Last updated” date. Please review it periodically.